Privacy Policy
Privacy Policy
Oyster Creek Enterprises, Inc.
250 The Blvd., Eden, NC 27288
336.573.1225 | sales@oyster-creek.com
Last updated: September 15, 2026
Introduction
Oyster Creek Enterprises, Inc. ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and your rights regarding that information.
By using our website at oyster-creek.com or placing an order with us, you agree to the terms of this Privacy Policy.
Information We Collect
Information you provide directly:
- Name, shipping address, billing address, and email address when placing an order
- Phone number if provided for order communication
- Photos, artwork, names, dates, and other personal content submitted for custom and personalized orders
- Messages sent to us via our contact form or email
Information collected automatically:
- IP address and browser type when you visit our website
- Pages viewed and time spent on our site via analytics tools
- Cookies and similar tracking technologies (see Cookies section below)
Information from third parties:
- Payment information is processed securely by our payment processor — we do not store your credit card number on our servers
- If you interact with us on Facebook or Instagram, those platforms may share limited information with us per their own privacy policies
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your order status, questions, or concerns
- Produce personalized items using the content you submit (photos, names, dates, etc.)
- Send order confirmations and shipping notifications
- Improve our website and customer experience
- Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Photos & Personal Content for Custom Orders
When you submit photos, names, dates, or other personal content for a custom or personalized order, that content is used solely to produce your order. We do not use customer-submitted photos or personal content for marketing, advertising, or any other purpose without your explicit written permission.
Submitted files are retained for a reasonable period to allow for reorders or corrections, then deleted.
Email Communications
If you provide your email address, we may contact you regarding:
- Your current order status
- Follow-up on completed orders
- Occasional promotions or new products (only if you have opted in)
You may opt out of promotional emails at any time by replying "unsubscribe" to any email or contacting us at sales@oyster-creek.com. Order-related transactional emails cannot be opted out of as they are necessary to fulfill your order.
Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience. Cookies help us understand how visitors use our site and remember your preferences.
You can control cookie settings through your browser. Disabling cookies may affect some functionality of our website.
We use the following types of cookies:
- Essential cookies — necessary for the website to function
- Analytics cookies — help us understand site traffic and usage (via Google Analytics or similar)
- Marketing cookies — used by third-party platforms like Facebook Pixel if enabled
Data Sharing
We share your information only as necessary to fulfill your order and operate our business:
- Payment processors — to securely process your payment
- Shipping carriers (USPS, UPS, FedEx) — to deliver your order
- Production partners — if any portion of your order involves a third-party production facility, limited order details are shared solely to produce your item
- Legal authorities — if required by law, court order, or to protect our rights
We do not share your information with any other third parties.
International Customers & GDPR
If you are located in the European Union or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR) including:
- The right to access the personal data we hold about you
- The right to correct inaccurate data
- The right to request deletion of your data ("right to be forgotten")
- The right to restrict or object to processing of your data
- The right to data portability
To exercise any of these rights, contact us at sales@oyster-creek.com. We will respond within 30 days.
By placing an order with us from the EU or UK, you consent to your data being processed in the United States where our business operates.
Data Security
We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse. Our website uses SSL encryption for all data transmitted between your browser and our server.
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to using industry-standard practices to protect your data.
Data Retention
We retain your order information for as long as necessary to fulfill our legal and business obligations, including tax records, order history, and warranty or dispute resolution purposes. Customer-submitted photos and artwork are retained for a reasonable period to allow for reorders and then deleted.
Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at sales@oyster-creek.com and we will delete it promptly.
Third-Party Links
Our website may contain links to third-party websites including Facebook, Instagram, and our promo products catalog. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
Contact Us
Questions, requests, or concerns about this Privacy Policy:
Oyster Creek Enterprises, Inc.
250 The Blvd., Eden, NC 27288
Phone: 336.573.1225
Email: sales@oyster-creek.com
Hours: Monday, Wednesday & Friday 10:00 AM – 4:00 PM EST
Tuesday & Thursday 10:00 AM – 6:00 PM EST