Return & Refund Policy
Oyster Creek Enterprises, Inc.
250 The Blvd., Eden, NC 27288
336.573.1225 | sales@oyster-creek.com
Last updated: September 15, 2026
Our Commitment
At Oyster Creek Enterprises we take pride in the quality of every item we produce. Because most of our products are made to order and personalized specifically for you, we have specific policies for different product types. Please read carefully before placing your order.
Personalized & Custom-Made Items
All personalized and custom-made products — including but not limited to wind chimes, photo tiles, wall tiles, plaques, ornaments, garden flags, custom pillows, placemats, coasters, and custom screen-printed or embroidered apparel — are non-returnable and non-refundable once production has begun.
This is because personalized items are made specifically for you and cannot be resold to another customer.
Exceptions — we will replace or refund at no charge if:
- The item arrives damaged or defective
- We made a production error (wrong name, date, image, or color from what was approved)
- The item is materially different from what was confirmed in your order
To qualify, you must contact us within 14 days of receipt with a description of the issue and photos of the item and packaging. We will arrange a replacement or issue a full refund at our discretion.
Non-Personalized & Stock Items
For non-personalized stock items we will accept returns subject to the following conditions:
- Returns must be requested within 14 days of receipt
- Items must be unused, unwashed, and in original condition
- A Return Authorization Number (RAN) is required before sending any item back — contact us first at sales@oyster-creek.com or 336.573.1225
- Customer is responsible for return shipping costs
- A 15% restocking fee applies to all accepted returns
- Original shipping and handling charges are non-refundable
- Return shipping address will be provided during the Return Authorization process
Order Cancellations
Custom and personalized orders may be cancelled within 24 hours of placement at no charge, provided production has not yet begun. After 24 hours or once production has started, cancellations are not accepted.
Stock item orders may be cancelled any time before shipment. Contact us immediately at 336.573.1225 if you need to cancel.
Damaged Items Received in Shipping
If your order arrives damaged in transit, please:
- Photograph the damaged item and packaging immediately
- Contact us within 14 days of receipt at sales@oyster-creek.com or 336.573.1225
- We will work with the carrier and arrange a replacement or refund as quickly as possible
Do not discard the packaging — it may be needed for a carrier claim.
Refund Processing
Approved refunds will be processed to the original payment method within 5–10 business days of approval. You will receive an email confirmation when the refund has been issued.
Contact Us
Questions about your order or this policy:
Oyster Creek Enterprises, Inc.
250 The Blvd., Eden, NC 27288
Phone: 336.573.1225
Email: sales@oyster-creek.com
Hours: Monday, Wednesday & Friday 10:00 AM – 4:00 PM EST
Tuesday & Thursday 10:00 AM – 6:00 PM EST