Shipping Policy
Oyster Creek Enterprises, Inc.
250 The Blvd., Eden, NC 27288
336.573.1225 (calls only; we can't receive text messages) | sales@oyster-creek.com
Last updated: October 20, 2026
Where We Ship
We ship nationally across all 50 United States and internationally to select destinations including the United Kingdom, European Union countries, Canada, and Australia.
For international orders, please contact us before placing your order at 336.573.1225 or sales@oyster-creek.com to confirm we can ship to your country, get an accurate shipping quote, and discuss estimated delivery times.
Please note for international orders:
- Knives and multi-tools ship to U.S. addresses only. International customers are welcome to order our other products.
- International customers are responsible for all customs duties, import taxes, and fees assessed by their country upon delivery — these are not included in our shipping charges
- International transit times vary significantly by destination — typically 10–21 business days after shipment
- We ship international orders via USPS International, UPS, or FedEx International at our discretion
- We are not responsible for packages held, delayed, or assessed fees by customs authorities
If you are unsure whether we ship to your country, just ask — email sales@oyster-creek.com and we will confirm.
Processing Time
Processing time is how long it takes us to print and pack your order before it ships or is ready for pickup.
- Items from our online store (shirts, hats, crewnecks, hoodies, decals, signs, license plates, tiles and other printed products) — usually same day to 2 business days
- Photo products printed from the image you send (photo tiles, ChromaLuxe prints up to 16x20, pendants, keychains and similar) — usually same day to 2 business days
- Pillows, pillowcases, placemats, table runners, towels, totes and garden flags — usually same day to 3 business days
- Wind chimes and coasters — 5–14 business days, depending on how they are decorated
- Promo products — drinkware (mugs, tumblers and can coolers) usually 10–21 business days; stress balls, magnets, glow sticks, pocket knives and pens usually 7–15 business days; other promo items depend on the quantity and whether we have the blanks in stock. Larger orders take longer, and single pieces are often quicker. Contact us for a time.
- Orders that need design or editing work take longer — contact us at 336.573.1225 or sales@oyster-creek.com before ordering and we will give you a time
- ChromaLuxe prints larger than 16x20 are made by our print partner and ship by LTL freight — quote only, contact us for pricing and timing
Processing time begins once we have your order and any photo or artwork it needs. For photo products, a link on the receipt page after checkout lets you upload your photo to us (JPG, PNG or PDF, up to 4 MB). Larger photos, including full-size iPhone photos, can be sent at www.oyster-creek.com/form/upload-your-photo or emailed to sales@oyster-creek.com with your name and order number. Orders placed on a weekend or holiday begin processing the next business day.
Free Local Pickup in Eden, NC
Skip shipping and pick up your order at our shop, 250 The Blvd., Eden, NC 27288. Local pickup is always free.
- We will call or email you when your order is ready for pickup. Please wait for our call or email before coming by.
- Pickup hours: Monday, Wednesday & Friday 10:00 AM – 4:00 PM; Tuesday & Thursday 10:00 AM – 6:00 PM. Closed Saturday and Sunday.
- Many store items are ready the same day; most are ready within 1–2 business days.
- Questions about your pickup? Call 336.573.1225 or email sales@oyster-creek.com.
Shipping Methods & Carriers
At checkout you choose USPS Ground Advantage, USPS First Class Mail (small items under 12 ounces) or UPS Ground. Large, bulk and international orders may ship by USPS, UPS or FedEx, and we will confirm the carrier with you.
Estimated transit times after shipment:
- Ground shipping in the continental U.S. — 1–7 business days (often the next business day to nearby North Carolina and Virginia addresses)
- Alaska and Hawaii — 7–10 business days by ground
- Expedited shipping — 2–3 business days (available on request, additional charge applies)
Shipping Charges
Shipping to U.S. addresses is 10% of your order subtotal, with a $6.99 minimum, whichever carrier you choose. For example, a $20 shirt ships for $6.99, and a $100 order ships for $10.00. Some large or heavy items, such as 36-inch wind chimes, carry an additional shipping charge that shows at checkout. Local pickup at 250 The Blvd. is always free. Original shipping charges are non-refundable.
International shipping is quoted per order, and added country fees apply. Contact us before ordering.
For large or bulk orders, contact us directly at 336.573.1225 or sales@oyster-creek.com for a shipping quote before placing your order.
Order Tracking
Once your order ships you will receive a shipping confirmation email with a tracking number. Use the tracking number at the carrier's website to monitor your delivery.
If you have not received a shipping confirmation within your expected processing window, contact us at sales@oyster-creek.com or 336.573.1225 and we will check on your order status.
Delivery Issues
Lost packages — if your tracking shows delivered but you have not received your package, contact us within 7 days of the delivery date. We will open a carrier investigation and work toward a resolution.
Delayed packages — carrier delays occasionally occur, especially during peak holiday periods. We are not responsible for carrier delays once a package has shipped, but we will help you track it down.
Wrong address — please double-check your shipping address at checkout. We are not responsible for packages delivered to an incorrect address provided at time of order. If you catch an address error after placing your order, contact us immediately at 336.573.1225 before production begins.
Rush Orders
Need something faster? Contact us before placing your order at 336.573.1225 or sales@oyster-creek.com. We will do our best to accommodate rush requests — rush production fees may apply.
Contact Us
Questions about your shipment or this policy:
Oyster Creek Enterprises, Inc.
250 The Blvd., Eden, NC 27288
Phone: 336.573.1225
Email: sales@oyster-creek.com
Hours: Monday, Wednesday & Friday 10:00 AM – 4:00 PM EST
Tuesday & Thursday 10:00 AM – 6:00 PM EST