Shipping Policy
Oyster Creek Enterprises, Inc.
250 The Blvd., Eden, NC 27288
336.573.1225 | sales@oyster-creek.com
Last updated: September 15, 2026
Where We Ship
We ship nationally across all 50 United States and internationally to select destinations including the United Kingdom, European Union countries, Canada, and Australia.
For international orders, please contact us before placing your order at 336.573.1225 or sales@oyster-creek.com to confirm we can ship to your country, get an accurate shipping quote, and discuss estimated delivery times.
Please note for international orders:
- International customers are responsible for all customs duties, import taxes, and fees assessed by their country upon delivery — these are not included in our shipping charges
- International transit times vary significantly by destination — typically 10–21 business days after shipment
- We ship international orders via USPS International, UPS, or FedEx International at our discretion
- We are not responsible for packages held, delayed, or assessed fees by customs authorities
If you are unsure whether we ship to your country, just ask — email sales@oyster-creek.com and we will confirm.
Processing Time
Personalized & custom-made items require production time before shipment. Processing time varies by product type:
- Custom apparel (screen printing, embroidery, heat vinyl) — 7–14 business days
- Photo tiles, wall tiles, ChromaLuxe prints — 5–10 business days
- Wind chimes, plaques, ornaments, garden flags — 5–10 business days
- Custom pillows & placemats — 7–14 business days
- Coasters (hardboard, acrylic, sandstone) — 5–10 business days
- Promo products — 10–21 business days depending on item and quantity
Processing time begins after your order is confirmed and approved artwork or photos have been received. Orders will not enter production until all required files and approvals are in hand.
Stock & non-personalized items — 1–3 business days
Shipping Methods & Carriers
We ship via USPS, UPS, and FedEx depending on item size, weight, and destination. Carrier selection is at our discretion unless a specific carrier is requested at time of order.
Estimated transit times after shipment:
- Standard shipping — 3–7 business days
- Expedited shipping — 2–3 business days (available on request, additional charge applies)
Shipping Charges
Shipping charges are calculated at checkout based on order weight, dimensions, and destination. Original shipping charges are non-refundable. Shipping typically ranges from $5–$15 for standard items and $10–$25 for larger items such as wall tiles and wind chimes, based on weight and destination.
For large or bulk orders, contact us directly at 336.573.1225 or sales@oyster-creek.com for a shipping quote before placing your order.
Order Tracking
Once your order ships you will receive a shipping confirmation email with a tracking number. Use the tracking number at the carrier's website to monitor your delivery.
If you have not received a shipping confirmation within your expected processing window, contact us at sales@oyster-creek.com or 336.573.1225 and we will check on your order status.
Delivery Issues
Lost packages — if your tracking shows delivered but you have not received your package, contact us within 7 days of the delivery date. We will open a carrier investigation and work toward a resolution.
Delayed packages — carrier delays occasionally occur, especially during peak holiday periods. We are not responsible for carrier delays once a package has shipped, but we will help you track it down.
Wrong address — please double-check your shipping address at checkout. We are not responsible for packages delivered to an incorrect address provided at time of order. If you catch an address error after placing your order, contact us immediately at 336.573.1225 before production begins.
Rush Orders
Need something faster? Contact us before placing your order at 336.573.1225 or sales@oyster-creek.com. We will do our best to accommodate rush requests — rush production fees may apply.
Contact Us
Questions about your shipment or this policy:
Oyster Creek Enterprises, Inc.
250 The Blvd., Eden, NC 27288
Phone: 336.573.1225
Email: sales@oyster-creek.com
Hours: Monday, Wednesday & Friday 10:00 AM – 4:00 PM EST
Tuesday & Thursday 10:00 AM – 6:00 PM EST